Shipping policy

Shipping Policy – Elaf Home Decor

At Elaf Home Decor, we strive to deliver your orders safely and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales, promotions, or peak seasons, processing times may be slightly longer.

Shipping Time

  • Nationwide Delivery (Pakistan): Estimated delivery within 3–7 business days.
  • Delivery times may vary depending on your location, courier operations, weather conditions, or public holidays.

Shipping Charges

  • Shipping charges are calculated at checkout based on the order value, weight, and delivery location.
  • Free shipping promotions, if available, will be clearly mentioned on our website.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).
  • You can use the tracking number to monitor the status of your shipment.

Delivery Attempts

  • Our courier partners will make reasonable attempts to deliver your package.
  • If delivery is unsuccessful due to an incorrect address, unavailable recipient, or other customer-related issues, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

  • If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with clear photos of the package and products.
  • We will investigate the issue and provide an appropriate resolution.

Delivery Delays

While we make every effort to ensure timely delivery, Elaf Home Decor is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters or unforeseen circumstances

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Elaf Home Decor is not liable for orders delayed or lost due to incorrect addresses or contact information provided during checkout.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Elaf Home Decor. We appreciate your trust and look forward to serving you. ✨🏡